If you are paying $180 for cable and Internet access do you think it’s a good or bad idea to screw up your product offering enough that a customer has no alternative but to call for customer service, reminding them that they are in fact spending over $2,100 per year whether or not the service works in the first place?

Yes, Comcast has finally made my List of Hate… they can stay off the List of Great Hate but it’s going to be a tricky thing for them to pull off, given the hole they’ve dug for themselves.
Continue reading Hate With …Moderate Hate →