I got a new leather sectional less than a year ago. Ordered it on September 3 but it took a couple of months for it to get here from Italy. Was a simple set up really: seats six people if you put someone on the corner piece and is covered in the typical “unmarried black” leather. I didn’t want to custom order it, but I couldn’t find a black section anywhere. They had sectionals but not in black or leather; they black leather sets that weren’t sections. And I checked everywhere before going custom.

Three weeks ago I sat on the corner section and it sunk down a bit low. Felt like the cushion slide off the frame and sunk down into the base. I would have pulled it up and out of the frame, but all of the leather is one piece so I couldn’t. I called the store for service: “the repair center will call you back.” A week later, I called back: “it’ll take about two weeks for the service to call you.” Uhhhh, OK. I know the set has a 10 year warranty but will it take 10 years to get warranty service? Two weeks after my first call, I got a call and set up an appointment for this week… the guy came by yesterday. The frame is simply broken. He’s suggesting they replace the whole furniture set, which makes me happy but also concerned… I mean, was I just unlucky or can I expect this every year? Guess time will tell…

Doesn’t change the fact that the whole episode makes me think I need to spend more time at the gym.