Talked to Bose today about my probably issues with my speaker system… The one that is out of warranty and will have to be shipped to Framingham, MA for service. It’s big and it weighs about 35 pounds. Ugh. The UPS Store is going to hate me.

However, the good news is the level of support – no stress at all during the call… the convo went like this: I said that I might have cable troubles. They told me they’d send me out new cables, free of charge. I said that I didn’t have a box to ship the subwoofer in; they’re sending me a box with the cables. I asked how much it would be to repair something like this; they said flat fee of $75, no matter what is wrong with it. And you get a one year warranty with it. Booyah!

Props to Bose for great [and rather cheap post warranty] support!