A More Sirius Problem

The report that I had some how set my Sirius account into a “you’ve logged in too many times” state has worsened to some degree.

I finally called them. They told me to close IE, delete all my cookie and cache files, and try again. Fat chance of me deleting my cookies, so I fired up another machine that I hadn’t been on before, and tried it there. Same error message there. My home machine: same error there as well. I called back: ‘do you have a popup blocker or firewall?’ “Yes, I do but I’ve verified this on three machines across two different networks and it was working this morning.” ‘Let me try it here’ [same error message appears] ‘Hold on. Our techs say that you can talk to your ISP about this problem’ Believe it or not, I remained calm and simply retorted with “I’ve tried it on two networks with two ISP’s – one is the Microsoft corporate LAN and the other is with Comcast; you’ve tried it there and got the same error and I’m certain that you’re on yet another ISP.” ‘Hold on.’

When she came back she told me that she’d credit me $20 onto my account – odds are because I just paid them $50+ for activation and my first quarter. And because I would have to wait until tomorrow before trying this.

Nice consolation price, but this still sucks major, major ass. They offer Internet access to the streams, yet there’s a finite number of logins per day. Why? If I wasn’t a subscriber I would still be pitching a complete fit over it because it makes. No. Sense. What-so-ever. Completely illogical. Complete crap too, since I’m a paying customer. $12.95 a month and can’t get my account reinstated, much less get what I’m paying for. It’s like a bus that stops running that afternoon not because it needs repairs, but just because it was used too much that morning. Pft!

I’m just a complete loss. If I didn’t like the music so freakin’ much, I would have cancelled this on the spot. Heaven help them if I have no music tomorrow.


2 thoughts on “A More Sirius Problem”

  1. Yep, but only a limited selection I hear – their talk shows and sports aren’t included. Strangely enough XM just partnered with AOL and are now free via AOL Radio.

    The end of the day, tho, I’ma want Stern. I’m willing to bring the hardware into the office and check the signal first and then decide what to do with’m. Having seen the news from http://www.siriusbackstage.com/ this is recent issue, so maybe it’s just a typo.


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